Customer Care Information - Contents
Customer Care Information
 Order
Status
How to Contact
Customer Care
Safe Shopping Guarantee
Returns
Ordering Information
How to use our Secure
Shopping Cart
Safe Shopping Guarantee
Accepted Payment Methods
Shipping Information
How long will it
take my order to ship?
U.S. Standard
Shipping
International
Shipping
Customer Care Information - Detail
How to Contact Customer Care
Due to the nature of this product, along
with our commitment to your guaranteed satisfaction, all customer
interface is in writing. We believe in the utmost in customer service,
therefore, by documenting all interactions, we reduce the likelihood of
errors and miscommunications, often attributed to phone calls.
For existing order(s), request product information, or verify the
price or
availability of a product, contact our Customer Care Department: Email:
service@pumpingplus.com
Safe Shopping and Privacy Guarantee
When you use your credit card to shop at
PumpingPlus.com, rest assured that the transaction is secure. Our
servers use Secure Sockets Layer (SSL), an advanced encryption
technology, and the Internet standard for secure transactions. This
technology safeguards your personal information and guarantees privacy.
All data is kept discretely on our off-line secure database system and
we never sell, share or release any customer information to any other
party.
Returns
Returns or
exchanges will only be accepted
in the case of
a damaged or defective product upon receipt. A photo document of the
defect and/or damage is required, due to the hygienic concerns and laws
that govern sales of this product.
For returns of defective or damaged
items, please contact our customer service
department at service@pumpingplus.com,
request a return authorization number (RMA #) and return
instructions.
Due to the nature of our expedient
processing of orders, cancellations are not accepted. Please order
accurately and thoughtfully. NOTE: Unauthorized, non-defective returns
will be accessed for re-stocking fees or returned to sender.
Ordering Information - Detail
How to use our Secure Shopping Cart
Our secure online shopping cart handles
all transactions, including telephone, mail-in, and fax-in orders. It's
so easy to use: Simply add your item(s) with the "Add to Cart" button.
When you're ready to check out, click on the "Cart" button (located in
the upper right corner of every page), review your selections and
quantities, choose payment method, and then click on the "Go to
Checkout" button. After filling in the shipping, billing and payment
information, you'll be presented with an editable final review page
that will detail your complete order, including shipping costs and
total order value. Print a copy of this page and click on the "Submit"
button to transmit your order to us for processing.
Safe Shopping Guarantee
When you use your credit card to shop at
PumpingPlus.com, rest assured that the transaction is secure. Our
servers use Secure Sockets Layer (SSL), an advanced encryption
technology, and the Internet standard for secure transactions. This
technology safeguards your personal information and guarantees privacy.
All data is kept discretely on our off-line secure database system and
we never sell, share or release any customer information to any other
party.
Accepted Payment Methods    
Credit Cards & PayPal™
Visa, MasterCard, Discover credit and
debit cards are all welcomed in our shopping cart.
If you have a PayPal™
account, feel free to use it in our easy access check out.
Shipping Information - Detail
How long will it take my order to ship?
Most orders are processed and ship within
two-three
business days, Monday through Friday.
If product(s) is/are out of stock,
the order will ship
immediately upon receipt of replenishment inventory from our suppliers,
which varies depending on their cycles from 7-28 business days.
U.S. Standard Shipping
United States domestic orders ship via
USPS Postal Service, including P.O. Boxes, APOs, FPOs and those who
indicate a preference for postal delivery, we ship via U.S. Postal
Service Priority Mail. Please allow 3-7 business days after processing
for delivery in the continental United States, and 5-10 days after
processing for delivery to Alaska, Hawaii and U.S. Territories.
For APOs and FPOs can only ship via U.S.
Postal Service Priority or Express mail. When shipping to APOs and
FPOs, Invoice descriptions may be altered for your privacy.
| Order Subtotal |
 |
Standard Shipping |
| up to $49.99 |
|
$8.75 |
| $50.00 to $75.99 |
|
$10.25 |
| $76.00 to $140.99 |
|
$13.50 |
| $141.00 to $199.99 |
|
$17.50 |
$200.00 and above
|
|
$23.50 |
International Shipping
International orders ship via U.S. Postal
Service Global Priority Air Mail. The secure shopping cart will
automatically add the appropriate shipping and handling fees for you
when you specify an international address
for your delivery. Product descriptions on paperwork for customs may be
altered for your privacy and discretion. Canada shipping and handling
fees are also automatically configured in the cart at the time of
ordering.
International orders may be subject to
VAT, import duties and/or taxes, depending upon your country's import
laws, and these charges are the responsibility of the customer. We ship
your package DDU, "duties and taxes unpaid". For more information
regarding your country's custom and import policies, please contact
your local customs office.
|
customer care